Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, submit a form, or contact us. This may include:

• Name and contact information
• Business details and service requirements
• Payment and billing information
• Communications with our team

Social Media Account Information

When you connect your Meta (Facebook/Instagram) accounts to our platform, we collect:

• Your Meta user ID and basic profile information
• Facebook Page information (Page ID, name, category)
• Instagram Business account information (account ID, username)
• Meta Business and Ad Account information (account IDs, names)
• Access tokens required to manage your connected accounts
• Social media post content, scheduling data, and engagement metrics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Develop new features and services

Social Media Management

When you connect your Meta accounts, we use your information to:

• Publish and schedule content to your Facebook Pages and Instagram Business accounts
• Retrieve and display post performance metrics and engagement data
• Manage your social media content calendar
• Create and manage advertising campaigns on Meta platforms (if applicable)
• Provide analytics and reporting on your social media performance

Third-Party Integrations

Meta (Facebook & Instagram)

Our platform integrates with Meta's APIs to provide social media management services. When you connect your Meta accounts:

• We access your accounts through Meta's official Graph API
• We store access tokens securely to maintain your connection
• We only access data necessary to provide our services
• Your Meta login credentials are never stored on our servers

Your use of Meta's services is also governed by Meta's Privacy Policy and Terms of Service.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information:

• With service providers who assist in our operations
• With Meta, when you use our social media management features (to publish content, retrieve metrics, etc.)
• To comply with legal obligations
• To protect our rights and prevent fraud
• With your consent or at your direction

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account Information: Retained while your account is active and for a reasonable period afterward
• Meta Access Tokens: Retained until you disconnect your Meta accounts or tokens expire
• Social Media Post History: Retained for your reference and analytics purposes while your account is active
• Analytics Data: Retained to provide historical performance insights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data including access tokens
• Secure authentication and access controls
• Regular security assessments
• Limited employee access to personal data

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Disconnect your Meta accounts at any time
• Request deletion of all Meta-related data we have stored

Managing Your Meta Connection

You can disconnect your Meta accounts from our platform at any time through your account settings. When you disconnect:

• We will delete your stored Meta access tokens
• We will no longer have access to your Facebook Pages or Instagram accounts
• Previously published posts will remain on your social media accounts
• You can also revoke our access directly through your Meta Business Integrations settings

Data Deletion Requests

To request deletion of your personal data, including any data obtained through Meta integrations, please contact us using the information below. We will respond to your request within 30 days.

When we receive a data deletion request, we will:

• Verify your identity
• Delete your personal data from our active systems
• Remove any stored Meta access tokens and account information
• Confirm completion of the deletion

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

For Meta-specific data requests, please include "Meta Data Request" in your subject line.