Information We Collect
We collect information you provide directly to us, such as when you create an account, submit a form, or contact us. This may include:
- Name and contact information
- Business details and service requirements
- Payment and billing information
- Communications with our team
Automatic Information Collection
When you visit our marketing websites, we may automatically collect certain information about you and your device, including:
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent, and referring URLs
- Business or professional identity associated with your visit, using third-party visitor identification services (such as RB2B)
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. This technology is used on our marketing websites only and is not used on our clients' websites.
Behavioral Analytics (Microsoft Clarity)
We use Microsoft Clarity on our own marketing websites to understand how visitors use our pages, so we can make them clearer and more useful. Clarity may collect:
- How you interact with our pages, such as clicks, scrolling, and mouse movement
- Session recordings and heatmaps of that activity
- Device, browser, and approximate location information
- Cookies or similar pseudonymous identifiers, where permitted
This data is captured and processed by Microsoft and helps us see where our pages are confusing or broken. For details on how Microsoft handles this data, see the Microsoft Privacy Statement. Clarity runs on our company marketing websites only. It is not used on our clients' websites, client staging routes, admin surfaces, or client dashboards.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Develop new features and services
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information:
- With service providers who assist in our operations
- To comply with legal obligations
- To protect our rights and prevent fraud
- With your consent or at your direction
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
SMS/Text Messaging
If you opt in to receive text messages from EasyServe Solutions (dba The Service Marketing Guys), we may send you SMS communications regarding your inquiry and appointment confirmations.
- Message frequency varies based on your interactions and preferences
- Message and data rates may apply
- Reply STOP to unsubscribe from text messages at any time
- Reply HELP for assistance or contact us at 1-866-770-4107
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
By providing your phone number and opting in, you consent to receive text messages from EasyServe Solutions (dba The Service Marketing Guys) at the number provided. Consent is not a condition of purchase.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: sales@theservicemarketingguys.com
- Phone: 1-866-770-4107